To help navigate our new system, here are some frequently asked questions catering to our players and our club managers. If there are any issues or if you require additional assistance, please contact BNH at info@bnh.org.nz.
How do I book a court?
- Log in to https://book.bnh.org.nz or use “Book Online” on this website.
- Select your preferred date, time, and court under Court Booking.
- Confirm your booking and complete the payment online.
- If you do not have enough credit, you will be asked to top up first, and then will have to pay for the booking after topping up.
- To complete the payment after top up, select the Pay button under your booked time (this can be found in the Ongoing section of your profile).
How do I check in before playing?
Method 1:
- Check your email for your booking details.
- Use the pedestal in the lobby or the shop to scan the QR code or enter the passcode located in your email.
- You can check in up to 1 hour before your booking.
Method 2:
- Log in to your BNH account.
- Go to “Ongoing” under Profile and select your booking.
- Use the pedestal in the lobby or the shop to scan the barcode or enter the passcode.
- You can check in up to 1 hour before your booking.
How do I top up my credit?
- Log in to your account.
- Select Top Up.
- Select your preferred amount or you can manually enter the amount you would like to top up.
- Enter your card details as required and complete the payment.
How do I cancel a booking?
- Log in to your account.
- Go to Ongoing and select the booking you would like to cancel.
- Click Cancel (Note: Cancellations must be made 24 hours in advance).
How do I upgrade my membership to Community Player or Club Registered Member?
- Log in to your account.
- Click Upgrade under Profile.
- Follow the instructions to complete the process online.
- If you would like to upgrade to Club Registered Member, please check with your club that they have entered you into the Clubs portal as a member before completing this step.
What should I do if I forget my password?
- On the login page, click Forgot Password.
- Enter your registered email to receive a reset link.
- Check your inbox or spam folder and follow the instructions to reset.
How do I log into the Club Portal?
- Go to https://clubs.bnh.org.nz.
- Enter your email address and the password provided by BNH.
- After logging in for the first time, reset your password by going to Settings and clicking your club’s name in the top-right corner.
What if I forget my login credentials?
- Please contact BNH at info@bnh.org.nz.
How do I add new members?
- Go to Members in the left menu and click +New on the right.
- Enter the member’s details, including Full Name, Email, Gender, Year of Birth, and Post Code.
- Click Save to complete.
How do I edit an existing member's information?
- Select the member from the list in the Members section.
- Click Edit, update the necessary details, and save changes.
How do I delete a member?
- Select the member’s profile in the Members section and click Delete Member.
- Note: Deleted members can be recovered through the Filter option if needed.
How do I record or change membership Anniversary Date?
- Membership anniversary date is automatically recorded as the date that you sync the member to the BNH Club Portal.
- To edit the date, go to Membership Records in the left menu and click +New.
- Select the member and enter the Anniversary Date, then save the record. Additional details are for your record only.
How do I sync members with BNH?
- Update member information in the portal.
- Go to Sync under the Members menu.
- Check the member details to ensure accuracy, especially the email address of the member.
- Click the green Upload (Sync) icon to initiate synchronization with BNH. This can be found in the action column on the right side of the page.
- Wait for the confirmation notification to ensure the sync is complete.
- Note: If the member is not synced to BNH, they will not be a Club Registered member and will not receive the associated court rates.
What should I do if a member’s information is not syncing?
- Double-check that all required fields (e.g., email, year of birth) are completed.
- Ensure no duplicate records exist for the same member.
- If issues persist, contact BNH support for assistance.
How can I track memberships expiring soon?
- The Dashboard automatically displays memberships expiring in the next 30 days.
- You can also filter the Members list by expiration date.
What happens if a member provides a different email address than the one registered with BNH?
- The member will receive a new member ID associated with the new email address.
- Ensure the member uses the same email address if they already have an account with BNH.
- If the member wants to use their previous account, delete the current record and re-create the member profile using the old email address.
Don’t forget to revert the anniversary date accordingly.